Stop Losing Jobs When You Miss Calls

No, you keep your existing business number — that's still what you list everywhere. During setup we provision a dedicated Recoverly number in your local area code, and you forward your missed calls to it behind the scenes. When a caller doesn't get an answer, the text-back reply comes from that Recoverly number, so they'll see a local number on their phone — not a shortcode or toll-free line.

Recoverly is designed to work with many business phone systems that support missed-call, no-answer, or conditional call forwarding. Your phone still rings first. Recoverly only steps in when you miss the call. Setup varies by provider, and we can help confirm the right setup before anything goes live. Learn more about connecting your business phone →

Conditional call forwarding lets your normal business phone ring first. If you don't answer, the missed or unanswered call can forward to another number. Recoverly uses that missed-call handoff to text the caller and collect the details — so your phone keeps ringing the way it always has.

That's okay. A lot of small businesses inherited their phone setup from someone else and aren't sure how it's configured. During setup you can choose "Not sure" or contact us, and we'll help you figure out the best setup path. Nothing changes with your phone until setup is confirmed.

We'll help you review your options. Many business phone systems support this, but setup varies by provider — some providers support no-answer forwarding, some require a different setup, and a few may not support the exact flow Recoverly needs. If yours falls in that last bucket, we can help you find a clean workaround (for example, routing through a free Google Voice number).

Within 30-60 seconds. The moment your call forwards to us (because you didn't answer), our system detects it and sends an instant text asking if they need help. Speed is everything - customers who get a fast response don't call your competitors.

Nope. Work exactly like you do now. Answer calls when you can. When you can't (on a job, driving, with a customer), calls forward to us automatically. You get a text summary with what the customer needs. Call them back when you're free - or don't, if it's not a good fit.

Recoverly is built for local service businesses that rely on phone calls — plumbers, contractors, electricians, HVAC, cleaners, landscapers, concrete companies, locksmiths, towing, mobile service businesses, fishing charters and guides, and other owner-operators who can't always answer the phone while they're working.

Recoverly has a short text exchange with the caller to capture the basics — what they need, how urgent it is, and where they're located. Usually 3–6 messages. Then you get a summary text with the details so you can follow up. The caller isn't left hanging.

If a customer dials the Recoverly number back (for example, because they saved it from the text we sent them), Recoverly routes the call straight to your business phone. Your phone rings like a normal call. If you don't answer, your phone's normal voicemail kicks in — same as any other call. No bot, no IVR, no "press 1 for..." menu. The Recoverly number is never a dead-end.

Recoverly is designed to be simple to set up. In most cases it's a quick one-time setup that uses the number you already have — we walk you through forwarding your missed calls (the standard "no-answer call forwarding" feature on most carriers) so we can text the caller back when you can't answer. Once it's in place, Recoverly runs in the background and only steps in when you miss a call. Some carriers (especially when Wi-Fi calling is on) may need a quick extra step — if that happens, we have a built-in setup helper inside your dashboard with carrier-specific guidance.

Yes — Recoverly works alongside whatever you already have. Some businesses use it as a quiet text-back layer on top of an existing answering service; others use it on its own. Either way, your phone still rings first, and Recoverly only steps in when the call gets missed.

Recoverly doesn't pretend to be you. The first text is a short, honest message asking how the caller can be helped — it sounds like a quick note from the business, not a sales pitch. Most callers just want a way to share what they need without being left on hold, and a quick text-back is a normal, expected thing to receive after a missed call.