Question 1

Do I need a new phone number?

Accepted Answer

No, you keep your existing business number. During setup we provision a dedicated Recoverly number in your local area code, and you forward missed calls to it behind the scenes. When a caller does not get an answer, the text-back reply comes from that Recoverly number, so they see a real local number on their phone instead of a shortcode or toll-free line.

Question 2

How fast does the text go out after a missed call?

Accepted Answer

Within 30-60 seconds. The moment your call forwards to us, our system detects it and sends an instant text asking if they need help.

Question 3

Do I have to change how I work?

Accepted Answer

Nope. Work exactly like you do now. Answer calls when you can. When you can't, calls forward to us automatically. You get a text summary with what the customer needs.

Question 4

What kinds of businesses is this for?

Accepted Answer

Perfect for service businesses where you can't always answer: plumbers, electricians, HVAC, locksmiths, towing, garage door repair, carpet cleaning, lawn care, contractors.

Question 5

What happens after the customer replies to the text?

Accepted Answer

Our AI has a conversation with them to capture what they need, how urgent it is, and where they're located. Then you get a text summary with all the details.